September 20, 2005

Further Times Select misery. OK, four phone calls later, I'm now an account-registered member of Times Select, but now when I click on a Times Select article, it says, you need to sign up to Times Select to read this! It doesn't register that I am already registered and logged in as a Times Select member.

Reader M has a similar problem:

Tuesday afternoon: I am still locked out of protected content and tried to email customer service about it, only to get repeated "server errors" from their system. Did you ever get in?

I hastily answered yes before finding that indeed, like M. I am locked out.

Update II: A reader solved my problem. Logout, log back in with your email address and password, ta da. I am comforted to know that Paul Krugman writes to say he had the same problem.

Update III: Ok, enough Times Select bashing (for today anyhow). The company needs the money. I actually don't resent the charging for content. (We were already paying for it). I resented that the roll-out was so full of bugs and difficult to use. Another victim.


Posted by Laura at September 20, 2005 03:25 PM